Twitter 101: The Tweet Guide

How to create a Twitter marketing strategy

A well-crafted strategy is a foundation for success—and it’s what separates the most effective brands on Twitter from the also-rans. Without a clear plan, you will waste time and money tweeting without a clear understanding of how your activities are helping your organization meet its goals. And when it comes time to review your performance, you’ll struggle to prove what you’ve achieved. And that will make it hard to make a case for increasing your team size or budget.Every hour you spend on research and strategy will pay off tenfold. We promise. Here’s what you need to do:

Define success and set goals

Okay, so you’ve got a right answer ready when your boss asks, “Why are we on Twitter?” Then come the two follow-up punches: “Are we on track to meet our goals? And… what are they again?”Answering these questions isn’t hard if you do your homework. Start with a list of your organization’s current high-level business objectives, such as:Generate leads and sales Increase customer loyaltyBuild brand and product awarenessDecrease customer support costsFrom these objectives, craft specific and measurable goals. This will make it easy for you to evaluate progress and prove success. For example, if your aim is to provide your sales team with high-quality leads through social, your goal might be “use Twitter to drive 30 email sign-ups per month.”With objectives and goals in place, remember to take time to benchmark the current state of your team’s performance. 3This will help you measure your progress toward your goals, proving that your strategy is producing real, measurable results for your business.Defining and measuring success on social media can be challenging, so taking the time to do this right will set you apart. Our guide to the ROI of social media breaks down the process for you.

Research the competition

Gathering information about your competitors’ strengths and weaknesses in social is critical.

Identify your target audience

Your brand can’t be all things to all people on Twitter—nor should you want it to be. Know who you’re targeting and craft a strategy that focuses on delivering real value to them. This will encourage them to engage with your brand and eventually become customers and advocates.

Audit and take charge of your Twitter accounts

Depending on the size of your company and your goals, you may want to use a single Twitter account or multiple accounts for different departments or functions. If multiple people in your organization are already using Twitter, auditing, and consolidating existing accounts is vital.How important is this? When the Vancouver Canucks hockey team deleted rogue accounts and launched official social media channels as part of their social strategy, they were able to strategically grow their Twitter fan base by 800 percent.

Integrate Twitter with overall social strategy

Teams working in large (or growing) organizations can find themselves working in silos. If you find this happening to your social marketing team, make sure you keep tearing down those silos and stay connected to other teams. Their work can be a rich source of information and assets to share with your followers. And they may be gathering insights that can open up new opportunities for your Twitter strategy.

Keep your Twitter presence unique

While it’s possible—and easy—to post the same content to multiple social networks, cross-posting isn’t an approach we recommend. Each network has its own unique characteristics and user base, so while applying the same strategy to multiple networks might seem like a shortcut, it might cost you more in engagement and authenticity than it saves you in time and effort. Nail your strategy on one network at a time, keeping it unique and fresh.

10 useful Twitter marketing tips for business

1. Use Twitter tools to get more done

Twitter’s website and apps are great for sending the occasional tweet or direct message—but to manage your Twitter marketing at scale, Here are just a few of the things these tools will help you do faster and better:

Generate leads by learning more about the people engaging with your brand, why they’re sharing your content, and who they’re sharing it with.

Find industry influencers to connect with.

Analyze your competition to find detailed information on their tweets, mentions, hashtags, followers, and more.

Find trending topics by content, hashtags, search terms, sources, and more.

Edit and add images to your tweets.

Manage who you follow (and unfollow) to add valuable new information to your Twitter feed—and remove inactive and spammy followers.

Time your posts for maximum impact with tools that analyze both your tweets and your followers’ tweets.

With your Twitter toolbox stocked and ready, it’s time to turn your attention to crafting a world-class profile.

2. Build a great Twitter profile

A complete, strategically crafted Twitter profile does far more than put a pretty face on your organization’s Twitter account—it can build trust with your audience, improve how your business appears in search results, and give your customers a direct, real-time channel to reach out to you with questions and kudos for your company. Here’s how to do it right:

Write a great bio

Twitter lets you use a few less characters in your bio than in your tweets (160, compared to 280), but you’ll still want to get maximum impact from every word (and hashtag). Whether you’re writing writing a new bio from scratch or looking to freshen up an existing one.

Complete and optimize your profile

A strategically optimized Twitter profile can do far more than just share your name, handle, and description. With a few quick tweaks, you can boost the visual impact of your profile; target a precise physical location or general area; help customers find other Twitter profiles your company manages, and make it easier for people to interact with your brand and start conversations about your products.

Get verified

When people see that you are verified by Twitter, they know that they can trust your content—and your brand. Learn how to get verified on Twitter and earn that small but highly valuable blue “verified” checkmark next to your account name.

Show it off

Of course, after investing all this work in crafting a great profile, you’ll want to make sure people actually find it. Add your Twitter handle to your website, email signatures, the side of your delivery truck, and wherever else it makes sense to show it off.

3. Listen and learn

If your strategy is focused on using Twitter to broadcast content to your followers, you’re not taking advantage of Twitter’s massive potential as a platform for social listening.

You need to know what your Twitter community is talking about, whether people are directly mentioning your brand or not. What topics are they interested in? What kinds of content do they respond to? Who do they engage with? These are all important factors to consider when participating in social media listening.

Things to listen for include:

Your brand’s name (including misspellings)Your brand’s product names (including misspellings)Your competitors (again, including misspellings)Industry buzzwordsBrand slogansYour CEO or public representative’s names (and misspellings)Campaign names or keywords

Another key reason to listen on social is to find influencers and experts in your field. Nearly 40 percent of Twitter users say they’ve made a purchase as a direct result of a tweet from an influencer, and 49 percent say they rely on influencers when looking for product recommendations.

For more information on how to find influencers on Twitter and build valuable relationships with them.

lists tools you can use:

Twitter Advanced Search lets you narrow down your searches, search by negative or positive sentiment, explore relevant hashtags, and much more. For more information, see our guide on how to use Twitter’s Advanced Search for lead generation. Social Mention monitors over 100 sources and “allows you to easily track and mention what people are saying about you, your company, a new product, or any topic across the web’s social media landscape in real-time.”TweetReach offers basic listening tools, and helps you monitor tweets about your brand, and industry conversations.Cision Social Edition (formerly ViralHeat) allows you to listen to conversations around your brand across social networks and then “identify trends to drive insights around your social media performance.”

4. Create great content

While it’s true that you’ve only got 280 characters to worry about at a time, you should still strive to write tweets that are on brand, easy to read, and likely to resonate with your audience.

Help your audience

To create content your audience will actually read and use, it helps to never stop learning about their interests, needs, and fears. In addition to reading their tweets and engaging directly with them, you can also use apps like Trendspottr to find and share trending content.

Keep it short

Yes, the limit is 280 characters—but you don’t have to use all those characters every time to create a great tweet. Mix up the length of tweets, and remember to use a URL shortener to prevent links from taking up more space than necessary (and make it easier to include UTM parameters without creating clutter).

Incorporate content curation

You curate content when you sort through the massive amount of content online and share the best of it with your followers in an organized, meaningful way. Share the best content you find with your followers using the hashtags #.......

Use hashtags

Hashtags ensure that your content is being seen by as many followers as possible. Hashtags enable you to classify content so that your tweets are grouped with other relevant Twitter content. This helps other Twitter users find your content easily, just as it can help you find influencers and others in your industry.

The art and science of using hashtags have evolved substantially in the past few years, and if you don’t know what you’re doing, you can wind up using hashtags incorrectly and sounding oblivious or worse.

5. Use multimedia to drive more engagement

The popularity—and effectiveness—of multimedia continues its meteoric rise on social media. A survey of Twitter users found that the majority (82 percent) watch video content on Twitter, and that users want to see more videos from celebrities, other users, and brands. Why not offer your followers more of what they’re asking for?


According to Wyzowl’s State of Video Marketing 2017 report, 79 percent of consumers would rather watch a video to learn about a product than read text on a page—and 84 percent of consumers have been convinced to make a purchase after watching a brand’s video. You might tweet out videos your organization has created, retweet relevant video content your audience would find valuable, or explore ways to share real-time video on Twitter.


Among all the options for sharing images and photos online, don’t forget to share them on Twitter too. Include relevant images to catch the eye of your community and encourage engagement. If you’re sharing photos of people, you can also tag up to 10 people per image.